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Annoyed With McAfee

Ah yes. Due to some sortof reasonable reasons, I recently had to install McAfee Internet Security Suite on my Windows partition. A certain Wi-Fi network I depend on doesn't allow me to connect unless I am running "approved" anti-virus software. So, after the fee, I attempted to install.

Oh, would you look at that? McAfee comes with this new-fangled (you know I'm kidding, right?) download manager thing that downloads the programs for you. I loaded it up, and it just sat there and clicked. You know the sort of click, as if Internet Explorer is refreshing the page over and over again. Yes, I lost sanity. Easy fix though: Mute the speakers. But that didn't help me install McAfee.

I searched teh interwebz and found that the most likely problem was that I already had a virus. So I downloaded McAfee Stinger (which thankfully worked) and scanned my computer. Three hours later, it completed and told me that there was nothing wrong. GAH.

After a while, I found out that another problem may be that I didn't uninstall my trial copy of McAfee properly. So I ran McAfee's MCPR.exe program thingy and forced myself to restart the computer. Nope! Didn't do anything.

Exasperated, I finally tried the "Virtual Technician" thing it provides on the help page. It ran some sanity fixes (such as clearing the DNS cache) and lo and behold, the download manager worked! That was weird!

Wait a minute! After the download manager did a lot of stuff, it just sat there and told me that the installation had failed. .... I then tried the Virtual Technician a few more times and the installation a few more times and it finally worked. But that had taken QUITE a while. And all so I can continue to email people during Lunch. Hm. :)

One last thing I'd like to mention that's annoying me: At the bottom of the support page for McAfee, they have a button labeled "Fee Based Support". Is it just me or is it unfair to change people for support? For instance, a company could build themselves up (so they get good reviews) and then deliberately introduce bugs into their programs so people have to pay to get them fixed. Hopefully that's just me being paranoid, though, right? ....right? :)

Hatkirby on January 28th, 2009 at 12:31:11pm
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